Account Manager

Partner with merchants to launch and scale on Porsa. You'll manage key accounts, drive adoption, and deliver measurable outcomes for African businesses.

Company Description

Porsa is a technology startup built to simplify commerce in Africa and beyond. We help merchants sell more easily by handling payments, regulatory compliance, and logistics, while providing a secure platform to manage customers and sales.

Porsa is being built today with its first merchants, first real flows, and a strong ambition for growth. Joining the team now means directly shaping the product, processes, and customer relationships from the foundation.

Role Description

We are seeking an Account Manager to support merchants as they launch and grow their business on Porsa.

This role is central in an early-stage startup: you will be in direct contact with customers, responsible for their success and platform adoption. Your work will have a measurable and immediate impact on Porsa’s growth and on the performance of the businesses we support. The role is primarily remote, with a specific geographic constraint (see below).

Responsibilities

  • Lead merchant onboarding and ensure their long-term success.
  • Develop tailored growth plans for each account and track key metrics.
  • Coordinate solutions across Payments, Store, and Logistics teams.
  • Be the merchants’ voice to Product and contribute to continuous platform improvement.
  • Identify opportunities for expansion, adoption of new features, and account value growth.

Qualifications

Skills & Experience

  • 3+ years in account management, customer success, advanced support, or sales.
  • Excellent communication, teaching, and client relationship skills.
  • Strong data orientation, results focus, and business impact mindset.
  • Ability to work remotely and collaborate across time zones.

Preferred

  • Experience with e-commerce platforms or payment infrastructure.
  • Knowledge or experience with AML/CFT policies.
  • Comfort in a startup environment under construction.

Salary

Range: 300,000 – 400,000 FCFA per month, based on experience and location.

Location / Remote

Primarily remote role, reserved for candidates located in:

  • CEMAC: Cameroon, Central African Republic, Chad, Republic of the Congo, Equatorial Guinea, Gabon.
  • UEMOA: Benin, Burkina Faso, Côte d’Ivoire, Guinea-Bissau, Mali, Niger, Senegal, Togo.
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